Tips for dealing with common login problems in the online application system:
- If you did not receive an email with your password reset link, check the following:
- Have you registered in the Salesforce system?
- Your login from previous systems, before 3-18-2019, will not work on this system. You will need to register by clicking the "Not a member?" link.
- Did you use the correct email address? Try using "Forgot your password?" with other emails you might have used.
- Was the email sent but not in your inbox? Check your spam/junk folders, etc. Sometimes you need to alter your settings to allow emails to be delivered. noreply@salesforce.com and boee@iowa.gov should be approved senders. In some email clients, adding those to your address book will get the emails to come through. Also, the system might send from the domains force.com or salesforce.com so white-listing them might help.
- Have you registered in the Salesforce system?
- After you click "Not a member?" you will have different fields to complete based on whether you have a Folder Number with us or not. If you are not sure of your Folder Number, you can use the License Search to find your information. You should type the folder number in rather than copy and paste as you might copy extra hidden characters that will cause problems. After you enter the required information you click "Sign Up" and you will receive an email with a link to a system page that will have you create your password.
- If the email with password link does not work
- Are you using Internet Explorer or Edge? Those browsers are not supported. Copy and paste the URL in the email to the address bar of a different browser if your default browser is an unsupported one.
- If you copy and pasted the URL, make sure the entire URL is being put in the address bar and not any extra characters.
- Try shutting down your browser and using the link after restarting it.
- If you are still unable to get logged in, call us at 515-281-3245.